Do you deliver?

Yes, local delivery is free. There’s a flat rate delivery to surrounding areas, and Australia wide delivery available upon request.

Can I choose a delivery date?

Yes, we will work with you to arrange for a delivery date that is convenient for you.

Can a delivery be left at my door?

If you are comfortable with us leaving your order at your door, then we can arrange for that.

Do you offer installation services?

Air2You is a Supply only wholesaler, but we are more than happy to provide reputable names and numbers of those we recommend and will work with them in terms of the install.

Do you provide discounts if I buy more products?

Yes, we offer a bulk buy discount. If you buy 3 or more, all units are at a discounted rate.

What brands do you sell?

Our main sellers are Daikin, Rinnai, Braemar, Mitsubishi and LG, though you can ask us if there is a certain brand you are after and we will let you know what we can do for you.

Do you have available stocks?

We carry lots of stocks in our warehouse. If we don’t have what you’re looking for, we can generally get the system here the next day if ordered before 12 o’clock.

How do you offer better pricing?

We have great buying power and purchase units in large volumes, therefore are able to acquire discounts.

Where is your store located?

Our office is located at Tweed Heads South.

Do all products come with warranty?

Yes, all our leading brands come with 5-year Manufacturer’s Warranty – Parts and Labour.

What should I do if I encounter a faulty product?

If you have a faulty product, call us and we will send out a qualified technician to help you.

Can I cancel my order/s if it has not been shipped yet?

Yes, orders that have not been shipped yet can be cancelled.

If I change my mind, can I return my order and get full refund?

Yes, you can return the product and get a refund less shipping costs.

Can I return a product that I used already but realised is not the right product for me?

Unfortunately, you cannot return a product that has been opened and used.